Maintenance Tips

 Just so you are aware, if you have any maintenance issues, they do have to be requested through your Rent Café portal so we can legally send someone out to your unit. To follow up on any maintenance requests, you will need to e-mail service@priebpropmgmt.com. The service department does not have a phone number. We have found that it is best for both parties to have everything in writing when it comes to service issues to reference back on. 


Once your request has been scheduled, a member of our team will contact you via email with the scheduled date of service.  Please allow up to 48 business hours to be contacted with your service date.


In case of maintenance emergency after hours, on weekends, or holidays: Please email emergency@priebpropmgmt.com after submitting your online request. In order to ensure prompt attention to your request, the work order number, contact information, and address needs to be referenced in your email since we do not have access to your resident file when out of the office.

Before Submitting a Request For Service

Heating / Air Conditioning

Is the switch on the furnace turned on? (looks like a light switch)

Is the filter dirty? If so, change it.

Is the display working on the thermostat? (if not, change batteries in thermostat)

Is the thermostat set to heat/cool?

Are you getting heat/air downstairs but not upstairs? Check the Damper lever for the furnace. Here is a helpful video about adjusting dampers:

https://bit.ly/2Cob4QS

IMPORTANT NOTE: 

If a technician is scheduled to come on site to repair your Air Conditioning, make sure the unit is turned off at least 2 hours prior to scheduled appointment to allow the unit to thaw out if frozen. If a technician arrives and the unit is frozen, they will not be able to perform service, a second appointment will be needed and you will be charged our standard $75.00 trip charge for the first trip. 


Water Leak / Plumbing

If there is a water leak, shut off the water immediately!!

Shut offs are normally located behind all toilets and under every sink. The water main shut off is located in the basement. 

Toilet issue – Shut off water and discontinue use immediately!

Hot water not very hot? – check temperature dial on hot water heater.

Hot water not hot at all? – Check pilot light on hot water heater.


Electrical

Check breaker box to ensure it isn’t just a tripped breaker

Bad outlet - unplug everything from it and discontinue use immediately!

Outlet won’t work - Is it a GFI? Push the reset button and try again. 

If you have tried all of the above troubleshooting methods and none work, notify us and we will send a technician to address the issue. Based on priority and first available time, you will be contacted via e-mail and no time frame will be given unless requested.

How Do I Submit A Maintenance Request?

  

We have recently converted to a new software program which requires all work orders to be completed through our online portal at www.rentcafe.com/


You will receive an invitation to Rent Café via email with the Subject Line: Resident Services – Invite. You will have to follow the link within the email to register your account. This is how RentCafe connects your account information to your new unit. You must do this in order to gain access to the portal. If you do not see the invitation from RentCafe, please look in your junk mail.


Once registered, you can click on the maintenance request tab and submit your maintenance request.

Please note, work orders are scheduled base off priority. When submitting your work order via the online portal, please include your preferred service day so that our scheduling department can accommodate as best as possible. There will not be a time frame given unless requested.


Additionally, the unit must either be empty or an individual over the age of 18 will need to be present in order for our technician to enter for service. If you have a dog and will not be present at the time of service, it must be secured in a kennel or a room not needing service.


Once your request has been scheduled, a member of our team will contact you via email with the scheduled date of service. Please allow up to 48 business hours to be contacted with your service date.

If permission to enter is given, the work order typically gets addressed in a timelier manner. However, if you do not give permission to enter, the service date will be scheduled with 24- hour notice unless it is an emergency. All emergencies are addressed as soon as possible.


To follow up with any service requests, the Service Department can be contacted via email at service@priebpropmgmt.com.


Just so you are aware, if you have any maintenance issues, they do have to be requested through your Rent Café portal so we can legally send someone out to your unit. To follow up on any maintenance requests, you will need to e-mail service@priebpropmgmt.com. The service department does not have a phone number. We have found that it is best for both parties to have everything in writing when it comes to service issues to reference back on.